How can we help?

On your result page you can ask for up to 2 free revisions in plain words, for example “keep the glasses” or “softer light on the faces”. You can also start again with another photo: previews are always free. Well-lit photos where every face is clearly visible work best. Create a new preview

Your preview link works on any device for 30 days after your last change. After that we delete your photo and preview for your privacy, and you are welcome to create a new one.

Every canvas is made to order. We hand it to the carrier within 7 to 10 business days, and it usually arrives within 12 to 16 business days after your order. You get the tracking number by e-mail as soon as it ships. We currently ship to the United States.

If your order is delayed, we tell you by e-mail before the promised date, and you can cancel it for a full refund. If your tracking stops moving, write to us and we check with the carrier.

Our 30-day quality guarantee covers damage, defects and wrong items. Send us your order number and photos of the canvas (and of the packaging, if it is damaged) within 30 days of delivery, and we reprint your canvas or refund you in full. Details: Return & Refund Policy.

Write to us as soon as possible. Until your canvas goes into production, we can usually still change the shipping address, or cancel your order for a full refund. Details: Terms of Service, section 7.

Payments are processed securely by Stripe, in US dollars. Please compare the charge with your order confirmation e-mail. If something doesn't match, write to us with the date and the amount; we sort it out quickly, usually faster than a dispute through your bank.

Because we are based in Switzerland, your bank may add a foreign transaction fee. That fee does not come from us.

We use your photo only to create your artwork and delete it 30 days after your last change if you don't order. You can ask what data we hold, have it corrected or deleted, and withdraw your gallery permission at any time: write to dominic@canvasburst.com. Details: Privacy Policy.