Returns & Refunds
Our 30-day quality guarantee
Last updated: September 16, 2026
Every CanvasBurst is made to order from your photo, so it cannot be resold. That is why you see your artwork before you pay, free and with up to 2 revisions, and why our policy focuses on making sure your canvas arrives perfect.
Damaged, defective or not what you ordered
If your canvas arrives damaged, has a defect in the print or the frame, or does not match the artwork version, size or frame color you ordered, we will make it right:
- Write to hello@canvasburst.com within 30 days of delivery.
- Include your order number and photos of the canvas and, if damaged, of the packaging.
- We reprint and ship your canvas again at no cost, or refund you in full if you prefer. You usually do not need to send anything back. If we do need the canvas back, we pay the return shipping.
Lost packages
If your tracking stops or your package does not arrive, write to us. We check with the carrier, and if the package is lost, we reprint your canvas or refund you in full.
Change of mind
Because every canvas is personalized, we do not accept returns or exchanges if you simply change your mind after your order has gone into production. Until then you can cancel your order for a full refund (see our Terms of Service, section 7).
How refunds work
- Refunds go back to the payment method you used, for the full amount, without any fees.
- We issue approved refunds within 7 business days. Your bank may need a few more days to show them.
Your rights
This policy does not limit any rights you have under the law. You can print or save this page at any time, and on request we send it to you by e-mail.